GET TO KNOW ALORICA
At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and collections, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
This is a customer service focused position - you are working on behalf our client to contact individuals who are delinquent on their auto loans. We use the customer service approach to find out the reason for the delinquency, explain their account information then we want to ask for the payment. If they can t make the entire payment, we work with the individuals to find an acceptable remedy to bring the accounts current.
KEY JOB RESPONSIBILITIES
Connects with existing and potential customers and aims to resolve inquiries related to receivables management
Utilizes computer system to verify and document customer requests
Talks to customers over the phone to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Flexible training schedules
Medical and dental benefits
Paid time off
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:
High School Diploma or GED required
previous experience in a contact center environment, preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft
Knowledge, Skills and Abilities:
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Flexibility and versatility in problem analysis and resolution
Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.
You ready? Let s do this.
Equal Opportunity Employer Veterans/Disabled
Associated topics: client service, customer care, customer order, customer service, phone call, representative, service representative, support specialist, telephone, telephone activation specialist