Dell Laptop/PC/Server Repair Tech- Monthly Stipend-Grand Island,NE
Employment Type: Full-Time
TheHardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on Dell (OEM) products. This is hardware warranty replacements and includes laptops, desktops and servers. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops as well as server hardware replacements is required.
Responsibilities and Technical Skill Requirements Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines Typically requires technical school certification or equivalent and 1-2 years of relevant experience Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required Prior hands on experience replacing server hardware is required
Availability and Other Requirements Availability requirement is 8am-6pm, Monday-Friday Some territories, on occasion, will require evening and weekend availability Work orders are assigned daily and need to be completed by the required SLA which is either next business day or same day based on the product Valid driver’s license Reliable transportation with valid registration and adequate insurance Must own a basic repair tool kit including anti-static mat and wrist strap Computer and internet to complete online training, smartphone and printer All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers F2OnSite supports and adheres to all state laws regarding background checks
Manufacturer Warranty Certification Requirements Manufacturer Warranty Certifications provided at no cost if the technician is not already certified Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders The training is completed online with 24/7 access
Next Steps – Complete our Technical Assessment
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