Director, Mortgage Underwriting

Freedom Morgage in Omaha, NE

  • Industry: Executive Management - Administrative/Operational Support
  • Type: Full Time
  • Compensation: $74,123.33 - 147,510.00 / Year*
position filled

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Strong knowledge of Fannie Mae/Freddie Mac guidelines and AUS
  • Strong knowledge of FHA/VA guidelines and AUS
  • Strong knowledge of State and Federal laws pertaining to the mortgage banking industry (i.e. RESPA, TILA, ECOA, etc.)
  • Ability to perform mathematical calculations with speed and accuracy
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
  • Strong communication skills, both verbal and written, are necessary
  • Excellent customer service skills with strong attention to detail
  • Time Management skills and the ability to prioritize workload based on department SLAs and member needs
  • Strong analytical skills required with a high degree of accuracy
  • Ability to work flexible hours as needed
  • Ability to multi-task in other areas of the unit
  • Positive attitude and team-oriented spirit

Education and/or Experience
  • A minimum of 10 years of mortgage underwriting experience is required
  • A minimum of 5 years mortgage management experience
  • BA/ BS required
  • DE required and LAPP/SAR highly preferred
Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques and styles. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, percentage, and draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

DE required and LAPP/SAR highly preferred

Customer Service Relationships:

Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence. May troubleshoot highly sensitive or confidential issues. Personally ensures problem resolution. Identifies barriers to effective customer service and sets customer service standards. Establishes a customer feedback system and holds self-accountable for customer service excellence within the department.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employers Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions
listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


This is an on-site position and will be working from our Phoenix, AZ office


The Director will be working on-site from our Phoenix, AZ office and be responsible for assisting the Vice President or Senior Vice President with the day to day operations and long term planning within our Wholesale division. This position will oversee the Wholesale Regional Underwriting Managers and Underwriters, as well as work closely with Operations, Sales, Product Development, Funding, IT, Training, Human Resources, Post Closing, and Credit Quality.

Essential Job Functions:
  • Oversee the duties of Underwriting Managers
  • Travel to Freedom offices on a regular basis to meet with underwriting staff as well as operational staff
  • Identify training needs within existing staff and utilize appropriate measures to improve by taking advantage of resources available
  • Work in conjunction with Product Development; RUMs; NRP leadership and IT in building a uniform best practices to be utilized in the division for all facets of the loan transaction
  • Work with Freedom leadership in boarding, training, and retaining any future acquisitions, as applicable
  • Maintain the pulse of the National pipeline and utilize load balancing to help meet turn times
  • Identify staffing needs and management needs within the division and work with recruiting and HR to identify and hire qualified candidates
  • Assist with 2nd level/3rd level reviews when needed
  • Respond timely to exception requests, using sound judgment to ensure exceptions are within agency and/or investor guidelines
  • Respond timely to audit reports from Credit Quality working with RUMs to cure issues as well as educate staff on deficiencies
  • Respond timely to emails from manager's and/or their direct report and sales
  • Provide feedback to direct reports as needed whether positive or constructive criticism
  • Work with IT for specific projects tied to the underwriting department to ensure smooth file flow
  • Work with Vice President in developing, managing and directing underwriting/operational strategies and objectives to ensure achievement of our goal to deliver high quality loan decisions
  • To be Partners with Production Sales and Operations to promote and achieve the highest level of customer service
  • To be Partners with Compliance, Risk management, Quality Control and Underwriting Managers, to ensure alignment and achievement of risk profile and goals
  • Any additional duties deemed necessary from time to time, by request of the Vice President, Senior Vice President, or Chief Credit Officer
  • Other Related Duties: Performs other related duties as assigned.
  • Ability to function in an ever-changing environment and work across all business channels in Underwriting (Retail/CC/Wholesale) as needed
Supervisory Responsibilities

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Associated topics: administrative, administrative assistant, assistant, beverage, document, facilities, front office, food, operation, operational support

* Estimated salary

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