Restaurant Service Manager
Employment Type: Full-Time
Why people LOVE working for this company! Culture: Passion, partnership, integrity, fun. Made from Scratch Food Quality of Life- 50-55 hours a week, two days off every week Up in earnings every quarter since the company started Average Sales- $90,000 and only open for dinner during the week and open at 11:00 on weekends Opportunities to advance Superior Training- 18 weeks
Position Overview & Responsibilities
Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified cooks and wait staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Benefits 401k 3 different benefit plans- we have a Benefit department that walks you through all your benefit options once you are hired. Paternity/Maternity leave Telehealth Service Dental Vision EAP Flex SpendingFMLALife Insurance
Position Requirements Coordinate daily Front of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Proven work experience as a Restaurant Manager Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Strong leadership, motivational and people skills
EOE - Equal Opportunity Employer
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