Technical Consultant I

Compensation

: $84,360.00 - $144,180.00 /year *

Employment Type

: Full-Time

Industry

: Education - Post Secondary



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Technical Consultant I (3 Positions) (Lincoln, NE)

Position Summary: Assist University community with University Information and computing needs via phone, email, and other communication methods. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. These services include and are not limited to providing direct support for core campus technology services such as: account support, hardware and software support, email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University Monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will be considered essential university staff. This position has the potential to be staffed 24-hour-a-day/7-day-a-week.

Qualifications:
High school education; equivalency considered
One year computing support or related experience to include customer service; required
Knowledge and/or experience with Windows or Mac computer systems; required
Proven Customer Service Skills; required
Excellent written and verbal communication skills; required
Ability to multi-task and manage competing priorities; required
Knowledge and experience with Microsoft Office suite of products; required
Knowledge and experience with e-mail, mobile devices, and Internet Browsers; required
Knowledge of network connectivity procedures; required
Associate s degree in technology or related field; preferred

Salary: $35,100/year minimum * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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