Customer Service Care Coordinator - Omaha, NE (869754)

Employment Type

: Full-Time


: Retail

Primary Responsibilities:

  • Handlecall transfers for claims reconsiderations and member education
  • Helpguide and educate customers about the fundamentals and benefits ofconsumer-driven health care topics to select the best benefit plan options,maximize the value of their health plan benefits and choose a quality careprovider
  • Contactcare providers (doctor’s offices) on behalf of the customer to assist withappointment scheduling or connections with internal specialists for assistance
  • Assistcustomers in navigating UnitedHealth Group websites, encouraging and reassuringthem to become self-sufficient in using our tools
  • Act as aSubject Matter Expert or mentor to other team members
  • You'vegot loads of compassion, but you'll need more for this role. You'll beinteracting with members who need your help to resolve an issue. They may befrustrated and you'll have to manage the conversation with them positivelywhile multi-tasking to get to resolution. And many people come into this rolesurprised by how truly fast-paced our environment really is. You'll leave everyday impressed by how much you've accomplished.

    You’ll berewarded and recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes to succeed in yourrole as well as provide development for other roles you may be interested in.

    Required Qualifications:

  • Highschool diploma / GED (or higher) OR equivalent work experience
  • 1+ yearsof Customer Service Advocate experience.
  • Familiaritywith computer and Windows PC applications, which includes the ability tonavigate and learn new and complex computer system applications
  • Demonstratedability to listen skillfully, collect relevant information, build rapport andrespond to customers in a compassionate manner
  • Proficientin translating health care-related jargon and complex processes into simple,step-by-step instructions customers can understand and act upon
  • Proficientconflict management skills to resolve issues in a stressful situation
  • UnitedHealthGroup is a team of more than 200,000 people who are building career successthrough commitment, compassion and a desire to make a difference. Join us.Learn more about how you can start doing your life’s best work.SM

    Careers with UnitedHealthcare . Let's talk about opportunity.Start with a Fortune 6 organization that's serving more than 85 million peoplealready and building the industry's singular reputation for bold ideas andimpeccable execution. Now, add your energy, your passion for excellence, yournear - obsession with driving change for the better. Get the picture? UnitedHealthcareis serving employers and individuals, states and communities, Military familiesand Veterans wherever they're found across the globe. We bring them theresources of an industry leader and a commitment to improve their lives that'ssecond to none. This is no small opportunity. It's where you can do your life’s best work.SM

    Diversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity / Affirmative Actionemployer and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, age, national origin, protectedveteran status, disability status, sexual orientation, gender identity orexpression, marital status, genetic information, or any other characteristicprotected by law.

    UnitedHealthGroup is adrug - free workplace. Candidates are required to pass a drug test beforebeginning employment.

    Keywords:customer service, call center, advocate, healthcare, benefits, UHG, UHC, CSR,health care, phone support, concierge, coaching

  • Global.ContestNumber869754
  • Global.JobTitleCustomer Service Care Coordinator - Omaha, NE
  • Global.JobFamilyCustomer Services
  • Global.BusinessSegmentUHC Benefit Ops - Gov't Ops
  • Global.JobLocationInformation

  • Omaha, NE
    United States
    North America
  • Global.AdditionalJobDetailInformation

  • Global.EmployeeStatusRegular
  • Global.ScheduleFull-time
  • Global.JobLevelIndividual Contributor
  • Global.ShiftDay Job
  • Global.TravelNo
  • Global.TelecommuterPositionNo
  • Global.OverTimeStatusNon-exempt
  • Global.Jobs

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  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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